How to Generate a Mindshow Diagnostics Report

Oh no, you're having trouble with Mindshow! We're here to help.

To help troubleshoot your issue, we need you to run a diagnostics script and send us the resulting diagnostics report. This report includes:

• Your Mindshow settings file, error log files, and checksums for the Mindshow software
• Information about your PC hardware and Windows configuration
• Installed software, running processes, and open network ports on your PC
• List of files in your Mindshow directories

Please follow these steps to generate a diagnostics report and send it back to us via your support ticket.

Generating a Mindshow Diagnostics Report

Step 1: Launch Steam on your PC and select the "Library" tab to display your games.

Step 2: Right click on Mindshow in the sidebar and click "Properties" to open the properties window.

Step 3: Select the "Local Files" tab and click "Browse Local Files".

Step 4: Double-click "diagnostics.bat" to launch the diagnostic script and generate the file "mindshow-diag.txt" on your Desktop.

The following window will appear while the diagnostics script is running:

Once the script is finished, it will save the diagnostics report to the file "mindshow-diag.txt" on your PC desktop (folder location "%USERPROFILE%\Desktop").

Step 5: Reply to your support email with the file "mindshow-diag.txt" attached to it.

Article last revised: 05/17/17