How to Generate a Mindshow Diagnostics Report – Mindshow, Inc.

Oh no, you're having trouble with Mindshow!

We're here to help.

To help troubleshoot your issue, we need you to run a diagnostics script and send us the resulting diagnostics report. This report includes:

Your Mindshow settings file, error log files, and checksums for the Mindshow software
Information about your PC hardware and Windows configuration
Installed software, running processes, and open network ports on your PC
List of files in your Mindshow directories

Please follow these steps to generate a diagnostics report and send it back to us via your support ticket.

Generating a Mindshow Diagnostics Report

Step 1: Launch Steam on your PC and select the "Library" tab to display your games.

Step 2: Right click on Mindshow in the sidebar and click "Properties" to open the properties window.

Step 3: Select the "Local Files" tab and click "Browse Local Files".

Step 4: Double-click "diagnostics.bat" to launch the diagnostic script and generate the file "mindshow-diag.txt" on your Desktop.

The following window will appear while the diagnostics script is running:

Once the script is finished, it will save the diagnostics report to the file "mindshow-diag.txt" on your PC desktop (folder location "%USERPROFILE%\Desktop").

Step 5: Reply to your support email with the file "mindshow-diag.txt" attached to it.

Article last revised: 05/17/17